Accessibility Statement for Removals to Germany

We are committed to making our removals to Germany information and services accessible to everyone, including people with disabilities. This Accessibility Statement explains the steps we are taking to improve accessibility across our website and digital content related to moving to Germany, and how you can contact us with any accessibility requests or feedback.

Our Accessibility Commitment

Our goal is to provide an inclusive and user-friendly experience for all customers planning removals to Germany, regardless of technology or ability. We aim to meet the Web Content Accessibility Guidelines, WCAG 2.1 Level AA, which outline best practices for creating accessible digital experiences. These guidelines help ensure that our content is perceivable, operable, understandable, and robust for as many users as possible.

We treat accessibility as an ongoing process and are continually working to improve the accessibility and usability of our moving to Germany service pages, booking tools, and support information.

WCAG 2.1 AA Compliance Efforts

We are working towards WCAG 2.1 AA compliance across the key pages and tools that support our removals to Germany services. This includes ensuring sufficient colour contrast, clear typography, meaningful headings, and consistent navigation. We also aim to provide text alternatives for non-text content, such as images or icons used to illustrate our German removals process, so that the information they convey is available to all users.

Where complex content is necessary, such as customs information or step-by-step removal guidance, we strive to present it in a clear structure with simple language to support easier understanding.

Screen Reader Support

Our removals to Germany website content is designed to be compatible with common screen readers. We use semantic HTML where possible, including headings, lists, and landmarks, so that visitors using assistive technology can navigate and understand the structure of each page.

We aim to provide descriptive alternative text for important images, such as diagrams explaining the removals timeline, and to label form fields clearly so that users can obtain quotes or request information about moving to Germany using a screen reader.

Keyboard Navigation

Our website is being developed to be fully usable with a keyboard alone, without requiring a mouse. Users should be able to access the main navigation, forms, and key content related to removals to Germany using the Tab, Shift plus Tab, Enter, and Arrow keys.

We are working to ensure that focus indicators are visible so that users can clearly see which element is currently selected. We aim to avoid keyboard traps and to provide a logical focus order, particularly on pages where customers compare removal options or submit move details for a relocation to Germany.

Supported Browsers and Devices

We aim to support modern browsers and a range of devices, including desktops, laptops, tablets, and smartphones, so that customers can access accessible removals to Germany information in the way that best suits them. We also consider built-in accessibility features of these devices, such as zoom, high contrast modes, and screen readers, to help customers customise their experience.

Ongoing Improvements

Accessibility is an ongoing commitment. We regularly review key pages related to our removals to Germany services and update them to improve structure, clarity, and compatibility with assistive technologies. When we introduce new features or content, we aim to design them with accessibility in mind from the start.

Where we identify issues that may affect some users, we prioritise fixes and look for accessible alternatives while improvements are being developed.

Contact for Accessibility Requests

We welcome feedback from users about the accessibility of our removals to Germany information and services. If you experience any difficulty using our website, encounter a barrier, or need information about moving to Germany in an alternative format, such as large print or plain text, you can contact us and request assistance.

When you contact us with an accessibility request, please include details about the page or service you were using, the nature of the problem, and any assistive technology you use if you are comfortable sharing that information. This helps us understand the issue and work on an appropriate solution.

We review all accessibility enquiries and aim to respond with practical support or next steps. Our intention is to ensure that everyone can access clear, reliable, and usable information about our removals to Germany services.