Terms and Conditions for UK Removals to Germany

These Terms and Conditions apply to all removal and associated services provided by us for moves from the United Kingdom to Germany. By booking or using our services, you agree to be bound by these Terms and Conditions. Please read them carefully before confirming your booking.

1. Definitions

In these Terms and Conditions, the following words have the meanings set out below:

Contract means the agreement between you and us for the provision of removal and associated services, incorporating these Terms and Conditions.

Goods means the items that you ask us to transport, pack, store, or otherwise handle.

Services means removal, packing, loading, transport, delivery, unloading, storage, and any related services we agree to provide in connection with your move from the UK to Germany.

We, us, our means the removal company providing the Services.

You, your means the person, company, or organisation that books or uses our Services.

2. Scope of Services

We provide household and commercial removal services from addresses in the United Kingdom to addresses in Germany, including packing, loading, transportation, customs-related coordination and unloading, where agreed. The precise scope of the Services will be set out in your quotation or confirmation of booking. Any additional services requested after the booking is confirmed may be subject to additional charges and a separate agreement.

3. Quotations

All quotations are based on the information you provide, including property access, volume or inventory of Goods, addresses, and required dates. Quotations are normally provided free of charge and are valid for a limited period as stated in the quotation. If no period is stated, the quotation is valid for 30 days from the date of issue.

Our quotation is based on normal access, appropriate parking, and the ability to complete loading and unloading within the time reasonably expected for the quoted volume. The quotation does not include customs duties, import or export charges, parking fees, tolls, ferry surcharges or any additional costs beyond our reasonable control, unless specifically stated.

We reserve the right to amend or withdraw our quotation if:

1. The Services are not booked within the validity period of the quotation.

2. You request changes to the move date, addresses, volume of Goods or required Services.

3. Our costs increase due to changes in taxes, fuel, road tolls, exchange rates or other costs beyond our control.

4. Booking Process

A booking is not confirmed until you have accepted our quotation in writing and we have confirmed the booking in writing. We may require a deposit at the time of booking, which will be set out in the quotation or confirmation. By confirming the booking, you warrant that you have the authority to enter into the Contract and that you accept these Terms and Conditions on behalf of all persons involved in the move.

You must provide accurate and complete information during the booking process, including but not limited to:

1. Full collection and delivery addresses.

2. Details of property access, including stairs, lifts, parking restrictions and distance from vehicle to property.

3. An accurate description or inventory of the Goods to be moved.

4. Any items requiring special handling, such as pianos, safes, antiques, fragile or high-value items.

5. Any Goods that may be subject to import or export controls, or which may be restricted or prohibited under UK, EU or German law.

5. Payments and Charges

Unless otherwise agreed in writing, payment terms are as follows:

1. A deposit may be required to secure the booking, payable at the time of confirmation.

2. The balance of the price is payable before the commencement of loading or as otherwise specified in the quotation.

We may refuse to start or continue the Services if payment has not been received as agreed. All payments must be made in the currency specified in the quotation or invoice. We reserve the right to charge interest on overdue sums at the statutory rate from the due date until the date of actual payment.

Additional charges may apply where:

1. Access is not as described, resulting in additional handling or time.

2. We are required to wait due to delays caused by you or third parties.

3. Extra services are requested that were not included in the original quotation.

4. Parking, tolls, congestion charges or ferry surcharges are incurred beyond those anticipated in the quotation.

6. Cancellations and Postponements

If you cancel or postpone your booking, you must notify us in writing as soon as possible. Cancellation or postponement charges may apply as follows, unless otherwise stated in your quotation:

1. More than 14 days before the agreed move date: no cancellation charge, although any non-refundable third-party costs may be retained.

2. Between 7 and 14 days before the move date: up to 50 percent of the total agreed price.

3. Less than 7 days before the move date: up to 75 percent of the total agreed price.

4. Less than 48 hours before the move date or on the day of the move: up to 100 percent of the total agreed price.

We may cancel or suspend the Services if you fail to make payment when due, if you materially breach these Terms and Conditions, or if we are unable to safely or lawfully perform the Services due to circumstances beyond our reasonable control. If we cancel other than for your breach, we will refund any amounts paid for Services not provided, but we will have no further liability.

7. Your Responsibilities

You are responsible for:

1. Ensuring that all Goods are properly prepared and packed, unless you have requested and paid for our packing service.

2. Ensuring that no Goods are left behind at the collection address and that only the correct Goods are taken.

3. Arranging suitable parking and obtaining any necessary permits at both collection and delivery addresses.

4. Being present or represented at the collection and delivery addresses to oversee the move and check the Goods.

5. Complying with all applicable laws and regulations in relation to the Goods, including customs and import requirements.

6. Notifying us in writing of any Goods of high value or special sensitivity that require particular care or insurance.

You must not submit for removal any Goods that are hazardous, illegal, perishable, or otherwise unsuitable for transport, including but not limited to explosives, flammable substances, toxic materials, live animals, plants or items that may attract pests, unless we have expressly agreed in writing.

8. Customs and Cross-Border Requirements

For removals from the UK to Germany, your Goods may be subject to customs checks, documentation requirements and import regulations. While we may assist with documentation and coordination, you remain responsible for providing accurate and complete information required for customs and border controls.

You are responsible for paying any customs duties, taxes, import charges or related fees imposed by authorities. We are not liable for delays, storage charges, or additional costs arising from incorrect or incomplete documentation, customs inspections, or regulatory changes outside our control. If Goods are seized or delayed by customs or other authorities, this will not be treated as a failure by us to perform the Services.

9. Waste and Environmental Regulations

We operate in compliance with UK and relevant German waste and environmental regulations. We are not a general waste disposal company and will only remove waste or unwanted items if this has been specifically agreed and is included in your quotation.

Where we agree to remove unwanted items, we will only dispose of them in licensed facilities or through authorised channels. You warrant that any items presented for disposal do not include hazardous waste, electrical items subject to special regulations, or restricted materials, unless we have expressly agreed in writing.

If items are incorrectly presented as normal household Goods when they are in fact regulated or hazardous waste, you will be responsible for any additional handling, disposal costs, penalties or damages incurred as a result. We may refuse to remove or transport any items that we reasonably believe may breach waste or environmental regulations.

10. Liability for Loss or Damage

We will exercise reasonable care and skill in providing the Services. Our liability for loss of or damage to Goods, and for any delay, is limited as set out in this section.

We are not liable for:

1. Loss or damage arising from your failure to pack Goods properly, unless we have carried out the packing.

2. Loss or damage to items packed in drawers, cupboards or other furniture where this was not appropriate for safe transport.

3. Damage resulting from normal wear and tear, gradual deterioration, or inherent defects in the Goods.

4. Loss or damage to fragile items where they have not been professionally packed for international transport.

5. Loss or damage caused by war, terrorism, civil unrest, strikes, adverse weather, road closures, or other events beyond our reasonable control.

Our liability for any loss of or damage to your Goods, whether arising from negligence, breach of contract or otherwise, is limited to a reasonable repair or replacement cost up to a maximum amount per move, which will be specified in your quotation or insurance documentation. If no amount is specified, our total liability will not exceed a reasonable market value of the affected Goods, subject to an overall cap linked to the total price of the Services.

If you wish to arrange additional insurance cover for your Goods in transit, you should discuss this with us before booking. Any such insurance will be subject to the terms of the insurance policy and may be provided by a third-party insurer.

11. Claims and Time Limits

You must inspect the Goods as reasonably practicable on delivery. Any apparent loss or damage should be reported to us as soon as possible and noted on any delivery documentation where feasible.

All claims for loss of or damage to Goods must be notified to us in writing within seven days of delivery, or, in the case of total loss, within seven days of the scheduled delivery date. If you fail to notify us within this period, we may not be able to properly investigate the claim and our liability may be reduced or excluded.

You must provide reasonable evidence to support any claim, including photographs, descriptions of the damage, and proof of value where required. We may inspect the Goods, attempt to repair damaged items, or offer compensation in line with our liability limits.

12. Exclusions of Liability

We will not be liable for any indirect or consequential losses, including loss of profit, loss of use, loss of enjoyment, or any losses arising from delays in delivery, unless otherwise required by law.

Nothing in these Terms and Conditions limits or excludes our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot be limited or excluded under applicable law.

13. Delays and Postponements

We will use reasonable endeavours to carry out the Services on the agreed dates and within a reasonable time. However, international removals are subject to potential delays arising from traffic, weather, ferry, tunnel or rail disruptions, customs checks and other external factors.

If we reasonably anticipate that we will be delayed, we will notify you where practicable. We are not liable for delay caused by circumstances beyond our reasonable control. If the delay results in additional charges such as storage, redelivery, or extended labour costs, these may be charged to you at our standard rates.

14. Storage Services

If we agree to store your Goods in the UK or in Germany, storage will be provided subject to separate or additional terms, including storage charges, access arrangements and insurance. Goods will be stored in a secure facility, and access may require prior notice and an appointment.

All storage charges must be paid in advance or as otherwise agreed. If storage charges are not paid when due, we may exercise a lien over the Goods and, after giving you reasonable notice, may sell or dispose of the Goods to recover unpaid sums.

15. Data Protection

We will collect and process your personal data in order to provide the Services, manage your booking, and comply with legal obligations. We will handle your information securely and only retain it for as long as necessary for these purposes and as required by applicable law. You may have rights to access, correct or object to the use of your data under data protection laws.

16. Governing Law and Jurisdiction

These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the Services, are governed by and construed in accordance with the laws of England and Wales.

You and we agree that the courts of England and Wales will have non-exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the Services, without prejudice to any mandatory protections that may apply to you as a consumer under the laws of your habitual residence.

17. General Provisions

If any provision of these Terms and Conditions is found to be invalid or unenforceable, the remaining provisions will continue in full force and effect. No failure or delay by us in exercising any right or remedy shall operate as a waiver of that or any other right or remedy.

These Terms and Conditions, together with the quotation and confirmation of booking, constitute the entire agreement between you and us in relation to the Services and supersede any previous agreements or understandings, whether written or oral.

We may update or amend these Terms and Conditions from time to time. The version in force at the time of your booking will apply to your Contract, unless changes are required by law or regulatory authority.